Shipping Policy
Last updated: July 29, 2026
HolliGift products are often made to order. Estimated arrival equals production time plus carrier transit time. All timeframes below use business days and are estimates, not guaranteed delivery dates.
Estimated U.S. delivery
| Product type | Production | Standard shipping | Estimated total |
|---|---|---|---|
| Apparel | 3–5 days | 9–11 days | 12–16 days |
| Classic caps and headwear | 5–7 days | 10–16 days | 15–23 days |
| Mugs | 3–5 days | 9–11 days | 12–16 days |
| Ornaments | 1–5 days | 9–15 days | 12–17 days |
| Posters and canvas | 2–4 days | 9–11 days | 11–15 days |
| Other made-to-order gifts | 3–5 days | 11–15 days | 14–20 days |
A product-specific U.S. estimate is shown beside the Add to cart button. Shopify confirms the available shipping service and final rate for the delivery address at checkout.
Order tracking
When production is complete and the carrier accepts the parcel, tracking is sent to the email used at Shopify Checkout. Tracking can take up to 48 hours to show movement after the label is created.
Shipping fees and free-shipping eligibility
Standard shipping rates are calculated at Shopify Checkout based on the destination and items in the order.
Free standard U.S. shipping applies to eligible domestic orders over $70 after discounts. The promotion excludes oversized or special-handling products, including canvas prints, posters, doormats, acrylic wall art, wood or metal signs, plaques, door hangers, puzzles, embroidered caps, LED night lights, light boxes, clipboards, photo charms, acrylic desk name plates and suncatcher ornaments.
The “Buy 2+ Save 10%” promotion and free-shipping eligibility are separate. Buying two items does not automatically make an excluded or under-$70 order eligible for free shipping. Shopify displays the final discount and shipping charge before payment.
International orders
International delivery may require additional transit and customs time. Import duties, taxes or carrier fees may be charged by the destination country and are the customer's responsibility unless Shopify Checkout states otherwise.
Peak seasons and delays
Production or transit can take longer around major holidays, during severe weather, or when carriers experience high volume. Orders placed after a published holiday cutoff are not guaranteed to arrive by that occasion.
Address changes and delivery problems
Check the recipient name, street, city, state and ZIP code before paying. Request an address correction within two hours of ordering by emailing support@holligift.com. We cannot guarantee changes after production or fulfillment begins. HolliGift is not responsible for unsuccessful delivery caused by an incomplete or incorrect address supplied at checkout.
Questions
For shipping help, email support@holligift.com with your Shopify order number.