Refund Policy

Last updated: July 29, 2026

We have a 30-day return policy. You have 30 days after delivery to contact us about an eligible return or an order issue.

Start a return

Email support@holligift.com with your order number, the item involved and the reason for the request. If the item is damaged, faulty or incorrect, include clear photos of the product and shipping label.

Do not send an item back without authorization. After your request is approved, we will provide the correct return destination and step-by-step instructions for that order. Items returned to an unapproved address may not be received.

Return eligibility

Standard, non-personalized items must be unworn or unused, with tags when supplied, and in their original packaging. Proof of purchase is required.

Because personalized and made-to-order products are produced specifically for you, they cannot be returned for a change of mind, an incorrect customer-supplied spelling or an option selected incorrectly. They remain covered when they arrive damaged, defective, incorrect or materially different from the approved order details.

Damaged, faulty or incorrect items

Please inspect your order after delivery and contact us within 30 days if there is a production defect, carrier damage or a fulfillment error. Once verified, we will provide the appropriate replacement or refund.

Non-returnable items

Gift cards, final-sale items, used items and personalized products without a production or fulfillment issue are not returnable. Contact us before ordering if you are unsure whether an item qualifies.

Exchanges

The fastest way to receive a different standard item is to request an authorized return and place a new order after the return is accepted. Personalized items cannot be exchanged for customer-entered content or size-selection errors.

Refunds

We will email you after an authorized return is received and inspected, or after a documented order issue is approved. Approved refunds are sent to the original payment method within 10 business days. Your bank or card provider may need additional processing time. If more than 15 business days have passed since approval, contact support@holligift.com.

Questions

For any return or refund question, email support@holligift.com. This is the only support email used by HolliGift on this website.